Frequently Asked Questions
Check most frequently asked questions here, if you still need help then please contact us at yellow@hello.com. This text can be changed by going to Design & Settings > Global Settings > Intro Text.
ORDER
Please send us your order number
as soon as possible support@loveodeal.com
If you want to cancel the order.
Then, we check in our warehouse whether your order has been processed or can still be canceled.
We usually pack everything in one package.
However, if the product is missing.
Please contact our customer support: support@loveodeal.com
We will try our best to find customer-oriented solutions.
Orders can be changed only when they have not been processed and shipped.
Please contact our support team as soon as possible. Our support team will deal with each issue separately.
The email address is: support@loveodeal.com
PAYMENT
Through us, you can use all common payment methods: PayPal, Credit card.
After ordering, you will automatically receive our invoice via email.
If not, you can simply send us a short email to support@loveodeal.com
Send with the order number.
We will then send the required invoice for your order.
REFUND
All our products are customized for you,
which is why returns are very unfavorable to our young company.
However, customer satisfaction is very important to us.
Therefore, you can certainly return the goods within 30 days after receiving the order.
Once we receive your return, we will refund your purchase amount.
You don't have to do anything else for the refund.
Once we receive your return, you will receive a refund conveniently
through the payment method you use.
SHIPPING
Yes, once your order is shipped by us, you will receive an email from us with a tracking number, you can click 'Track Your Order' page and type in the tracking number to check.
We attach importance not only to quality in production.
No, we also attach great importance to the delivery!
That's why we only ship to reputable shipping companies.
Shipping time: normally 5-18 days for over 97% orders.
If your order was delivered according to the tracking number, but you did not receive the goods in person, please check the tracking again.
Tracking can tell you whether your goods have been dropped at a specific location, or your goods may have been delivered to a neighbor.
If your goods still cannot be found, just mailto: support@loveodeal.com We will ensure that you receive the order as soon as possible.